Privacy Policy
Effective Date: 7 July 2025
Fallsview Casino Resort Spa (“we,” “our,” or “the Spa”) is committed to protecting the privacy and confidentiality of our guests, clients, and visitors. This Privacy Policy outlines how we collect, use, store, and protect your personal information, both in person and online
1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, phone number, email address, mailing address, date of birth, and payment information.
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Booking & Service Details: Appointment history, service preferences, allergies or medical notes (with your consent), and special requests.
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Digital Information: When using our website or booking platform, we may collect your IP address, browser type, device information, and pages visited via cookies or analytics tools.
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Marketing Preferences: Your choices regarding promotional communications.
2. How We Use Your Information
We use your information to:
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Process bookings and payments
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Personalize your spa experience
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Communicate about appointments, promotions, and offers
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Comply with legal or regulatory obligations
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Improve our services and customer care
3. Sharing of Information
We do not sell your information. Your data may be shared with:
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Trusted third-party providers (e.g., secure booking platforms, email systems, payment processors) strictly for service delivery
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Regulatory or legal authorities, only when required by law
All partners are expected to maintain the same level of confidentiality and data protection.
4. Data Storage & Security
Your personal information is stored securely using industry-standard protections, both digitally and in limited physical files (when applicable). Only authorized staff have access to your information. We retain personal data only for as long as necessary to fulfill the purpose for which it was collected or as required by law.
5. Your Rights
You have the right to:
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Access or update your personal information
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Request deletion of your information (subject to legal retention requirements)
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Withdraw consent for marketing communications
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Request a copy of the data we hold about you
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Requests can be made by contacting us directly (see contact info below).
6. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13 without parental or guardian consent. Services for minors must be booked and approved by a parent or guardian.
7. Cookies & Website Tracking
Our website may use cookies to enhance your browsing experience and analyze traffic. You can control cookie settings in your browser at any time.
8. Policy Updates
This policy may be updated from time to time. Changes will be posted on our website with the new effective date.
9. Contact Us
For questions or privacy requests, please contact:
Damara Niagara Falls - Fallsview Casino Resort
Contact Number : (905) 371 7772 OR (905) 354 7778
Email: niagarafalls@damaradayspa.com
Website: www.damaraniagarafalls.com
Address: 3rd floor, 6380 Fallsview Blvd. Niagara Falls, L2G 7X5, ON
