Spa Etiquette & Information

View our full service menu ahead of scheduling your appointment to choose services that will create the ultimate experience for you. A VALID CREDIT CARD IS REQUIRED AT THE TIME OF THE RESERVATION TO SECURE appointments and to uphold our cancellation policy.

For online bookings:

Once we receive online booking, we call customers to confirm right time & right service they wanted to book. Online bookings are not confirmed & guaranteed unless we have confirmed through a call or text. New clients coming for the first time, please be ready with your credit card information for our cancellation policy.

Arrive 15 minutes prior to your scheduled services so you can fill out a health history form and view our amazing product lines and enjoy our complimentary beverages. Please advise our staff of any allergies, ailments, pregnancy, etc. to ensure the safest and most pleasurable experience.

It is advised that you dress comfortably. We provide robes and slippers to wear during your visit. Professional and appropriate draping will be used during your treatments. Please bring your own bathing suit in case you wish to use jacuzzi.

The spa is a relaxing environment. As a courtesy to the other guests, we ask that you please refrain from loud conversation and turn cell phones and all other devices off during your visit.

We recommend that our guests refrain from consuming alcohol before or during your spa treatment. Smoking is not permitted.

Our staff is more than happy to show you what was used in your treatments and make recommendations as to what home care products would best suit you.

Gratuity is at your discretion at Damara. It is not included in your cost of service and can be added at the time of payment.

Please schedule your next appointment before your departure to ensure availability on your next visit.

Please notify us at least 24 hours in advance of any cancellations. Failure to do so will result in a 50% charge of your scheduled appointment(s). Full charge will be applicable to no show appointments or cancellations within 2 hours of appointment. Rescheduling any appointment within 24 hours will be considered as cancellation and will be charged according to our policy.

Massages are performed by our spa therapists as well as Registered massage therapists (RMT). Clients must indicate whether they would like to claim their massage with any insurance so we can book them under RMT accordingly.

When you book your massage services, let us know if you have a preference for a male or female therapist or if you are pregnant to avoid any misunderstanding later on. Massages are booked with therapist based on their availability. Clients must mention their concerns and preference when booking. As a friendly reminder, spa will not be responsible for any preferences or concerns that were not provided to us at the time of booking.

Group bookings must inform us of any changes two days before the booking, and we will have to know 48 hours beforehand if cancelling the group booking.

Our discounts and promotions cannot be stacked or combined unless explicitly stated in the promotion's advertising. Customers who have discount vouchers or other discounts must choose which one to apply, as only one discount can be used per day.

Merchant is not responsible for lost, misdirected, misplaced or stolen card. Not Redeemable for cash and is also not refundable. Must be presented at time of service. Gift cards are only redeemable AT OUR NIAGARA FALLS LOCATION.

Products may be returned for a full refund within 14 days of purchase date and 30 days for online. Products that have been opened or used will not be refunded or exchanged. If you are indecisive of any product(s) you may request a sample (if available). Limited samples per person.

Parking is available in the garage of the casino resort. You are eligible for free parking if you spend a minimum of $100 before tax at the spa. You can take the receipt to the Momentum desk in the casino to add free parking to your Momentum card.

All customers are strongly advised to securely lock their lockers to safeguard personal belongings. Please note that Damara Day Spa is not responsible for the loss or theft of any items left in lockers. We strongly advise you to lock your locker at all times and not store valuables on the premises. Your cooperation is essential in maintaining a safe environment for everyone.